Warranty & Returns
aurum

Warranty & Returns

In accordance with the "Law on the Protection of Consumer Rights", buyers of our store have the right to exchange or return the goods purchased from us within the first 14 days after purchase.

How to return the product:

The product is accepted for return only if it is obvious that it has not been used.

We will be forced to refuse a refund or exchange for new products in the following cases:

    • Consumer qualities and appearance of the product are not preserved.

    • There are no labels in the original form that was when the product was received.

    • The integrity of the branded packaging is violated (the product must be hermetically sealed, etc.).

    • Defects were found during product quality control - cracks, chips, etc.

    • The buyer does not have accompanying documentation (invoice, sales receipt).

    • More than 14 days have passed since the purchase of the products.

    • In addition, it is not possible to return goods assembled to order

Transport costs for the return/exchange of goods are covered by the guilty party (or the party on whose initiative the exchange/return is made)

How will the funds be returned to the client?

1. For cash. The buyer returns the product to Nova Poshta with a cash on delivery (Please note that the amount of the return will be reduced by the % charged by Nova Poshta for sending money).

2. Card payment.

If you have any questions related to the exchange or return of the product, you can always call us at +380508000008. Call center operators will always provide you with comprehensive advice on returning or exchanging products.


 

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